Shipping Policy

All items offered on New-Familylovtee are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

Shipping carrier: USPS, DHL, EMS, Local Post...

HOW MUCH DOES SHIPPING COST?

We offer free shipping worldwide with standard shipping.

However, for orders that choose expedited shipping, we charge USD 14.95. We offer free expedited shipping if your order value is more than USD 200.

    HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

    We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

    Processing time: After receiving the customer's order, we will conduct inspection and produce according to the customer's request. Production time depends on the complexity of the product and customer's personalized requests. Average processing time takes about 3-7 days.

    Transit time: The estimated delivery time for our order will depend on your location.

     Location Standard Shipping Expedited Shipping
    United States 5-10 days 1-5 days
    Canada 7-12 days 3-6 days
    Europe 7-15 days 3-6 days
    United Kingdom 7-10 days 2-5 days
    Australia 7-10 days 2-5 days
    Other 10-20 days 4-7 days

     

    While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.

    CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

    We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

    DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

    Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

    Orders shipped to APO addresses are done so via DHL Global mail and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

    Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

    WILL I BE CHARGED VAT TAXES?

    Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

    Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.